Yes. Elevate maps EDI data to your specific Acumen Book flat file structure, including any custom fields or formats your publishing operation uses.

Elevate offers a transparent pricing model based on your edi transaction usage and a one-time ERP integration fee if you choose to connect to Acumen. No hidden fees or annual contract.

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Elevate’s support team monitors retail partner requirement changes and updates EDI mappings proactively. You’re notified of changes but don’t need to manage technical updates yourself.

Elevate handles migration including trading partner continuity. Our customers transition without disrupting existing partner relationships because we follow a phased approach where we migrate your trading partners in batches/phases so we can keep correcting the errors as we encounter them.

You will need an Acumen subject matter expert or a consultant to work with the Elevate team as we handle the flat file integration.

All file transfers use secure FTP with encryption. Files are transferred over encrypted connections, and Elevate maintains audit trails of all file movements for compliance and troubleshooting.

Yes. Elevate is built to scale with publishing operations. Whether you process 100 or 10,000 EDI transactions monthly, the platform handles growing volume without performance issues, including seasonal spikes during peak retail periods.

Yes. Elevate would support any international book retailers and distributors using EDI as long as there is data moving between the two systems.

Elevate validates all outbound EDI documents against each retail partner’s specific requirements before transmission. This catches compliance issues (missing ISBNs, incorrect formats, timing problems) before they result in costly chargebacks from major retailers.

Yes. By ensuring accurate, timely EDI documents and proactive exception management, Elevate helps you maintain good standing on retail partner scorecards that track order accuracy, on-time shipping, and invoice compliance.

Elevate validates EDI data before creating files for Acumen Book and before sending documents to retail partners. If errors are detected, you receive immediate alerts with details so you can correct issues before they result in chargebacks.

During the assessment, we’ll need:

– Your Acumen Book version and file format specifications

– List of current and planned retail partners requiring EDI

– EDI document types required by each partner

– Any custom requirements or special workflows for your publishing operation

– Current transaction volumes and seasonal patterns

Yes. We conduct thorough end-to-end testing with your retail partners before processing any live transactions. This ensures orders, shipments, and invoices flow correctly between Acumen Book and your trading partners.

Elevate acts as your external EDI department, providing end-to-end support for your EDI operations and ERP integration. Our standard SLA is a 2-hour human response (Monday-Friday, 8 AM–5 PM CT) to prevent issues from causing retailer chargebacks or scorecard penalties. We aim at resolving most critical issues within 24 hours. Complex issues involving multiple parties may take 24-48 hours depending on the situation.

This includes proactive monitoring, trading partner requirement updates, and ongoing configuration support as your business grows.

Yes. You can migrate retail partners in phases, starting with a pilot partner before moving all relationships to Elevate. This minimizes risk and allows you to validate the integration before full migration.

Elevate’s platform is built to handle seasonal volume spikes common in book publishing. We proactively monitor your EDI operations during peak periods to ensure retail orders process smoothly when volume increases.

Yes. During implementation, we provide training on how the EDI integration works with Acumen Book, how to load order files, where to place outbound files, and how to use Elevate’s dashboards for monitoring EDI transactions. Our team handles the integration in the backend and makes sure all documents are flowing correctly.

Absolutely. Many publishers are new to EDI when major retailers require it. Elevate guides you through the entire process, from understanding retail partner requirements to going live with your first EDI transactions.

Schedule a call with the Elevate team when you sign a new retail partner. We handle the EDI setup, testing, and configuration so you can begin fulfilling orders via EDI quickly. This is a standard part of our ongoing support.

No. Elevate does not require any contracts to be signed. You can scale up or down as your publishing business and retail partnerships change. We believe in earning your business month by month.