Elevate vs TrueCommerce

Elevate vs
TrueCommerce

Looking for a better TrueCommerce alternative?
Try Elevate: Cloud-based EDI without the red-tape and contract lock-in.

EDI with Red Tape? That’s TrueCommerce. Elevate Cuts Through It.

Users often report bait-and-switch pricing, delayed onboarding, and painfully slow ticket-based support.

Elevate is built to solve these pain points for growing businesses that need:

No pushy sales team. No long wait times. Just reliable EDI that works the way your business does.

EDI with Red Tape? That’s TrueCommerce. Elevate Cuts Through It.

Users often report bait-and-switch pricing, delayed onboarding, and painfully slow ticket-based support.

Elevate is built to solve these pain points for growing businesses that need:

No pushy sales team. No long wait times. Just reliable EDI that works the way your business does.

Considering TrueCommerce for EDI? Do you know this?

Why SMBs are Leaving TrueCommerce?

Here’s what we hear from companies that switch:

Feature-by-Feature Comparison

		TrueCommerce
Deployment	Cloud-native, scalable	Cloud native, scalable
Ease of Use	Streamlined and user-friendly	Interface can be clunky and outdated
Support	Dedicated and responsive	Slower response times, ticketing required
Price Transparency	Clear pricing on the website	Pricing varies by client, unclear upfront
Cost	Starts low, grows with you	Can be lower base cost, added fees for features
Contract Lock-in	None	Multi-year agreements typical
Custom Integrations	API, ERP, CSV, XML supported	Offers pre and purpose-built connectors
Best For	Startups and SMBs ready to scale	Larger, slower-moving organizations most likely with in-house EDI teams

Feature-by-Feature Comparison

		TrueCommerce
Deployment	Cloud-native, scalable	Cloud native, scalable
Ease of Use	Streamlined and user-friendly	Interface can be clunky and outdated
Support	Dedicated and responsive	Slower response times, ticketing required
Price Transparency	Clear pricing on the website	Pricing varies by client, unclear upfront
Cost	Starts low, grows with you	Can be lower base cost, added fees for features
Contract Lock-in	None	Multi-year agreements typical
Custom Integrations	API, ERP, CSV, XML supported	Offers pre and purpose-built connectors
Best For	Startups and SMBs ready to scale	Larger, slower-moving organizations most likely with in-house EDI teams

Want to switch from TrueCommerce? We’ll handle the migration and set everything up for you.

We’ll handle the migration and set everything up for you.

Want to switch from TrueCommerce? We’ll handle the migration and set everything up for you.

We’ll handle the migration and set everything up for you.

What to Expect When You Migrate from
TrueCommerce to Elevate

What to Expect When You Migrate from TrueCommerce to
Elevate

Switching EDI providers shouldn’t feel like a gamble. At Elevate, we make migration predictable,
low-risk, and fully managed, so you don’t lose momentum.

Switching EDI providers shouldn’t feel like a gamble. At Elevate, we make migration predictable, low-risk, and fully managed, so you don’t lose momentum.

Phased Trading Partner Migration

We group and migrate your trading partners in cohorts starting with those that drive the most volume or revenue. This phased approach ensures stability, reduces risk, and delivers early wins.

Parallel Setup, Zero Downtime

Your existing setup stays live while we configure Elevate in the background. Once everything is tested and approved, we cut over partner by partner without interrupting your operations.

Trading Partner Communication Handled

We coordinate directly with your trading partners to gather specs, manage testing, and handle certification. You won’t have to lift a finger.

Hands-On Testing & Validation

Each partner is tested in a staging environment to ensure clean data flow before going live. We don’t move forward until you’re confident everything works.

Dedicated, Human Support Throughout

You’ll work with real people, not tickets. Our team stays engaged through every phase of migration and beyond to make sure nothing slips through the cracks.

Frequently Asked Questions

1. How is Elevate different from TrueCommerce?

Elevate is a modern, cloud-native EDI platform designed for fast-moving SMBs. Unlike TrueCommerce, which relies on legacy architecture and long onboarding cycles, Elevate offers rapid implementation, transparent pricing, no contracts, and responsive human support. It’s full-service EDI without the enterprise baggage.

2. Is Elevate a good alternative to TrueCommerce?

Yes. Companies switching to Elevate report faster onboarding, easier integration, better support, and significant cost savings especially when coming from long-term TrueCommerce contracts and ticket-based support systems.

3. Do I need to sign a long-term contract with Elevate?

No. Elevate offers flexible, pay-as-you-go pricing. There are no multi-year commitments, hidden fees, or penalties if you want to scale up or down.

4. Why are companies leaving TrueCommerce?

Common reasons include:

Long onboarding delays (often 8–12+ weeks)
Slow ticket-based support
Low entry but high exit costs
Frustration with contracts and lack of responsiveness

5. How fast can I switch from TrueCommerce to Elevate?

Migration speed depends on the number and responsiveness of your trading partners. At Elevate, we prioritize your highest-impact partners first and complete migrations in phases so your operations stay live throughout the process. Most customers begin transacting within 4-6 weeks. We handle everything from trading partner outreach and file mapping to testing and go-live support, ensuring a smooth and efficient transition without disrupting your business.

6. Will I lose any functionality if I leave TrueCommerce?

No. Elevate supports all standard EDI transactions (850, 810, 856, etc.) and custom formats (CSV, XML, API). We replicate your existing EDI workflows and switch in phases depending on your trading partner priority.

7. Does Elevate offer real-time or human support?

Yes. You’ll work directly with real EDI experts—no ticket portals or tiered queues. We respond fast and stay with you until the issue is resolved.

8. Can Elevate integrate with my ERP or accounting system?

Yes. Elevate integrates with ERP systems like Acumatica, NetSuite, Microsoft Dynamics, QuickBooks, and others using APIs, flat files, or custom formats.

9. Is Elevate more affordable than TrueCommerce?

Yes. Elevate offers upfront, transparent pricing without hidden costs. You pay only for what you use-no bloated bundles or unnecessary add-ons.

10. What kind of businesses use Elevate instead of TrueCommerce?

Elevate is ideal for startups, small and mid-market companies in retail, distribution, manufacturing and wholesale-those who want affordable software, speed, flexibility, and responsive service.

11. Can Elevate scale with me as I grow?

Absolutely. Whether you have 5 trading partners or 50+, Elevate is built to scale—with pay as you go for what you use or locking you into a new contract.

12. What kind of support model does TrueCommerce use?

TrueCommerce typically uses a ticket-based support system, which many users report as slow or inconsistent—especially for SMBs that don’t have dedicated in-house EDI teams.

13. Do I need technical EDI experience to use Elevate?

No. Elevate is designed to be easy to use for non-technical teams. We are an extension of your IT team that will handle the backend complexity so you can focus on your business.